Cigna utilizes reports to analyze and determine the percentage of members that will have access to a provider within a specified distance. Cigna's access standard is two providers in a 10-mile radius urban/suburban and one provider in a 15-mile radius for rural. For Connecticut residents - within 15 calendar daysĬigna continually assesses the provider network to ensure adequate access for members.Routine (non-urgent) Appointments - within 30 calendar days.If you are not provided care within the following timeframes, please call the number on the back of your Cigna ID card and assistance will be provided to ensure you receive timely access to care. We follow these standards for access as established by the State of California. For interpreter services at the time of your appointment, tell the eye care professional's office that you need an interpreter when scheduling your appointment.Ĭigna is committed to providing you access to care on a timely basis.
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If there's a conflict between this information and your organization's contract with Cigna Vision, the terms of the contract prevail.Īll Cigna Vision Network eye care professionals must provide access to emergency services 24 hours a day, seven days a week and cannot discriminate against the hearing impaired, developmentally challenged and/or physically challenged.Ĭigna Vision contracted eye care professionals allow full and equal access to covered services, including insureds with disabilities as required under the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.Īs a Cigna Vision customer you can access language interpreter services at no cost. Cigna Vision Network eye care professionals will contact Cigna Vision to check your eligibility.
Searching for an eye care professional doesn't guarantee your eligibility or coverage.
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